CallPalA power dialer that works the whole list, one call at a time
CallPal dials your contacts in sequence, puts the rep on the line before it rings, and logs the outcome back to the CRM record it came from. All of it over your own carrier, with your company number on the call.
- One rep, one live call
- Shared team queue
- Logged to the CRM
- No minute markup
What the dialer removes
The work in cold calling and outbound sales is the conversation. Everything around it is overhead: finding the next name, copying a number across, waiting through the ring, writing down what happened, remembering where you stopped. A rep pays that toll on every single contact, and it’s most of the reason a list of two hundred takes a week.
A power dialer takes that overhead out. The list is already loaded, the number is already dialed, and the rep is on the line before the first ring, so the only thing left to do is talk. When the call ends, the record it belongs to is already open and the next contact is already coming.
It stays one live call per rep throughout. That’s the difference from the dialers that place several calls at once and hand you whoever picks up first, the ones that make the person answering wait through a silence while a rep is found.
A campaign mid-run: 24 of 180 worked, one live call, and the next contact already queued behind a countdown the rep can cut short.
Two ways to work a list
A campaign is for a list the team returns to. “Call selected” is for the batch you decided on a minute ago. They’re separate tools on purpose.
Campaigns
A saved, named list several reps work together
- The queue lives on the server, so every assigned rep pulls the next contact from the same list
- Progress is visible to the rest of the team while the list is being worked
- The contact set is fixed once the campaign is created, so nobody renumbers the queue under a rep mid-dial
- Calls are recorded as power-dialer calls, so they can be reported on separately
Call selected
An ad-hoc run straight from the contacts table
- Filter the directory, tick the rows you want, and start dialing. Nothing to set up first
- The queue follows you around the app instead of ending when you navigate away
- Meant for a short burst: a follow-up batch, a callback list, a handful of leads from this morning
- Recorded as ordinary click-to-calls, because that’s what they are
Pacing the rep controls
A dialer that runs faster than the person using it just produces worse calls.
A pause you can cut short
Five seconds sit between one campaign call ending and the next beginning. That’s long enough to finish a note, and you can cut it short the moment you’re ready to go again.
One control moves you on
End & Next closes the current call and claims the next contact in a single action. There’s no separate skip: a contact you open is a contact the list records as worked.
Split a campaign across carriers
Give a campaign more than one trunk and a percentage each, and its calls are spread accordingly, which keeps load off any single carrier. Treat the split as a target: a trunk that starts failing falls through to failover and stays behind its share.
What this is not
CallPal isn’t a predictive dialer. It places one call at a time for one rep, and it does not do what a predictive system does: dial several numbers per rep, then hold whoever answers until someone is free. If that’s what your floor runs on, this is the wrong tool.
It’s also not a compliance product. CallPal plays a recording disclosure before a call connects and gives the rep a live pause over their own recording, but consent law, do-not-call lists and calling hours remain the caller’s responsibility in their own jurisdiction.
Power dialing, in plain terms
What is the difference between a power dialer and an auto dialer?
A power dialer places one call at a time for one rep, and the rep is on the line before it rings. An auto or predictive dialer places several calls at once and connects whoever answers to whichever rep is free, which is what produces the silent pause people hang up on. CallPal is a power dialer.
Do you have predictive dialing?
No. CallPal dials one number at a time for one rep, and the campaign advances when the current call ends. Predictive dialing, where several numbers go out per rep and whoever answers is connected to whoever is free, isn’t part of the product.
Can two reps work the same campaign?
Yes, that’s what campaigns are for. Assign several reps and they all pull from one server-side queue instead of splitting a spreadsheet between them, with each contact marked as it’s claimed.
Which plan includes the power dialer?
Pro at $39 per user per month, and Scale at $59. Starter doesn’t include campaigns, though click-to-call and contact import are on every plan. Everything is unlocked during the 14-day trial, so you can run a real campaign before deciding.
What number do dialed calls come from?
A number you own, on your own SIP trunk. CallPal has no shared pool to fall back on, and a rep’s personal line can never be presented: the caller ID comes from the DIDs attached to the trunk carrying the call.
Does it work with my CRM?
Contacts import from Attio, Close, ActiveCampaign, Capsule, Copper, Insightly, Nimble and Less Annoying CRM, or from a CSV, Excel file or Google Sheet. Calls log back to the record they came from, so a dialing session leaves a trail in the CRM and not only in CallPal.
Next
Where the list comes from, and what carries the calls.
Start calling from your CRM today.
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- Your CRM, your phone provider
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