CallPal
Power dialer and click-to-call for Freshsales
Dial your Freshsales contacts from the browser, and log every call as a phone call on the contact.
- Your contacts, with every number
- Saved views become campaign lists
- Connect with one API key
What you can do with Freshsales and CallPal
Your views are your lists
Every saved contact view in Freshsales — My Contacts, Never Contacted, or a filter your team built — can fill a power-dialer campaign in one step, so the list you already maintain is the list you call.
Calls land on the contact
Each finished call is logged as a phone call on the Freshsales contact, with the duration, outcome and a link to the recording, where a rep would log it by hand.
Every number, mobile first
Freshsales keeps a mobile, a work phone and any number of others. All of them come across, so a rep can try the next one without leaving the call screen.
One key, one address
Your API key sits in Freshsales under Profile Settings → API Settings. Paste it and your account address into CallPal and the connection is live.
| Name | Phone | Country | Status | Owner | ||
|---|---|---|---|---|---|---|
DWDana Whitfield | •••• 0142 | [email protected] | US | Qualified | Jordan Lee | |
MBMarcus Bell | •••• 0177 | [email protected] | UK | Follow-up | Jordan Lee | |
PNPriya Nair | •••• 0163 | [email protected] | US | New | Priya Nair | |
TATom Alvarez | •••• 0128 | [email protected] | US | Contacted | Marcus Bell |
The Freshsales objects CallPal supports
What a Freshsales team calls from.
- Contacts
- Name, mobile, work and other numbers, email, job title, primary account, address, time zone, score, tags, owner and your own custom fields. The calling list.
- Saved views
- Not imported as records — offered as lists. Pick one when you create a campaign and its contacts are added in the order Freshsales holds them.
- Accounts and deals
- Not imported directly. A contact carries its primary account’s name, and deals are reached through the people on them.
CallPal sees what the user whose API key you connect can see. Connect with an admin’s key to bring in the whole directory.
Why call from Freshsales with CallPal
CallPal dials on the SIP trunk you already have, with your own caller ID, at your carrier’s rate — no second phone bill, and no numbers to move.
The power dialer works a saved view end to end: the next contact rings the moment the last call ends, and each call is written back to the contact so its timeline stays complete without anyone typing it.
Nothing is changed in Freshsales except the call log. Contacts, owners and views stay exactly as your team keeps them.
How to connect Freshsales
- Step 01
Copy your API key
Freshsales → your profile → Profile Settings → API Settings. Copy "Your API key" and note your account address.
- Step 02
Paste it into CallPal
Settings → Integrations → Freshsales. Enter your account address — yourcompany.myfreshworks.com — and the key, and the connection is live.
- Step 03
Pick the fields, then dial
Choose the contact fields worth keeping. Your contacts appear under their own tab, and any saved view can fill a campaign.
Ready to set it up? The full Freshsales setup guide, step by step with screenshots.
The Freshsales integration at a glance
- How you connect
- Your account address and the API key from Profile Settings → API Settings
- What imports
- Contacts, with every phone number, their account, owner and custom fields
- Where calls appear
- As a phone call on the contact, with the call notes
- How often it updates
- Every 30 minutes, paced to Freshsales’ hourly API allowance
- Getting back to Freshsales
- One click from a contact opens it in Freshsales
- Campaign lists
- Any saved contact view
What people ask about Freshsales
Can I power-dial one of my Freshsales views?
Yes. When you create a campaign, choose Freshsales as the source and pick the view. Its contacts are added in order, and anyone not yet synced is counted rather than skipped silently.
Where do calls appear in Freshsales?
As a phone call on the contact you dialled, with the duration, outcome and a link to the recording in its notes.
Other integrations
Calling, recording and reporting work the same way whichever of these you bring, and you can connect more than one.
Start calling from your CRM today.
Sign up, connect your phone provider, and make your first call. Your own CRM, your own data.
- Every feature, up to 5 people
- No card, nothing to cancel
- Your CRM, your phone provider
Or write to us at [email protected].