CallPalOutbound calling for MSPs and IT service providers
Work a prospect or renewal list from the browser, keep every call attached to the account record, and connect your own SIP trunk rather than buying minutes from another vendor.
You already own the phone infrastructure
MSPs are the one buyer in this category who usually already has a SIP trunk, already understands what a DID is, and is quietly annoyed at being sold minutes at a markup by a dialer vendor.
The gap is not telephony. It is that outbound prospecting and renewal calls are done by hand out of a CRM that never shipped a dialer.
Bring the trunk you already have
Connect your own SIP trunk with a primary and a backup, health-checked continuously so a failing carrier fails over rather than dropping calls. You are billed by your carrier at your rate, and CallPal never resells a minute.
Renewals worked as a list
Contract renewals are a list with dates on it. Load them into a campaign, work them in order, and let the outcome land on the account record instead of in someone’s memory.
Per-seat, not per-minute
Pricing is a seat cost with your carrier’s minutes on top, which is the model an MSP can actually forecast — and can explain to a client if they resell it.
What you get that a bundled dialer will not give you
Your numbers stay registered to you, so switching calling software never means porting them. Trunk health is visible rather than a vendor’s internal concern. And caller ID is yours to set per campaign, which matters if you run outreach for more than one brand.
The CRMs this trade actually runs
CallPal connects natively to the CRMs the bigger calling platforms treat as an afterthought — which is usually the one you are on.
Questions
Can we use our existing SIP trunk?
That is the intended setup. Connect your own trunk — primary and backup — and calls are billed by your carrier at your rate, with no markup from CallPal.
What happens if a carrier goes down mid-day?
Trunks are health-checked continuously and calls fail over to the backup rather than failing. Trunk health is visible to you on the SIP trunks page.
Can we set a different caller ID per campaign?
Yes. Each campaign can be pinned to a trunk and a number, which is what you want if you run outreach for more than one brand.
Can we resell this to our clients?
Talk to us — pricing is per seat, and what makes sense depends on whether you want separate workspaces per client or one of your own.
Start calling from your CRM today.
Sign up, connect your phone provider, and make your first call. Your own CRM, your own data.
- Every feature, up to 5 people
- No card, nothing to cancel
- Your CRM, your phone provider
Or write to us at [email protected].