CallPalAuto dialer
An auto dialer is any system that dials outbound numbers from a list automatically rather than by hand. It is an umbrella term: power, progressive, preview and predictive dialers are all auto dialers, and they behave differently enough that the word alone does not tell a buyer what they are getting.
This matters when comparing products. Two tools both described as auto dialers can differ on the single question that decides whether the person you call hears a voice or silence: how many calls does it place per rep?
The useful follow-up questions are: how many calls per rep at once, is the rep connected before it rings, and is there an abandoned-call rate to monitor. The answers separate a power dialer from a predictive dialer regardless of what the marketing calls it.
Related terms
- Power dialerDials one number per rep automatically, with the rep already on the line.
- Predictive dialerDials several numbers at once and connects whoever answers to a free rep.
- Preview dialerShows the rep the record before dialling, and they choose when to place the call.
- Progressive dialerDials the next number the moment a rep is free, with no preview and no over-dialling.
Start calling from your CRM today.
Sign up, connect your phone provider, and make your first call. Your own CRM, your own data.
- Every feature, up to 5 people
- No card, nothing to cancel
- Your CRM, your phone provider
Or write to us at [email protected].